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TRAVELER
EXPERIENCE
REDEFINED
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this quarter's
CX & OPS Report
The AI revolution is here - is your airport ready? Discover the implications, impact, and future of technology on the aviation industry in our Q4 report.
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$5-$10M losses per delay
Adding one minute of time an aircraft is on the ground between flights can add $5 million to $10 million a year in additional hidden costs across the operation.
16 pt NPS decline per delay
Studies demonstrate the direct relationship between an airline’s operational efficiency and its customer satisfaction levels.
Penalties skyrocket 1,747%
The entire industry incurred $71 million in penalties between 1996 and 2019 ($3.08 million annually). However, total fines increased to $164 million between 2020 and 2023 ($54.6 million annually).
OUR IMPACT ON OPERATIONS
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EFFICIENCY ENABLED BY TECHNOLOGY
Passenger App
Our app allows passengers to personalize their assistance, enhancing confidence for those who usually find airports challenging and enabling them to navigate their travels with ease.
Travelsistant App
Our app uses AI and machine-learning to connect Travelsistants to jobs that match their skillsets to establish efficient workflows.
Data Dashboard
Our data dashboard gives you insight into customer experiences and internal operational efficiency. Using data from the passenger and Travelsistant app, we enable you to make data-driven decisions that enhance efficiency, improve passenger satisfaction, and drive your business forward.
FREQUENTLY ASKED QUESTIONS
Our Partners
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BUILT ON YEARS OF
INDUSTRY EXPERIENCE
During that time, she identified opportunities to improve the passenger experience, especially at the airport. In 2018, she founded Travelsist and built the company into one of the most innovative companies in the industry.
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